CUSTOMER INTIMACY

At Imkemex, we put our customers at the center of everything we do.

Customer intimacy is a measure of our awareness of our customers' stated and un-stated needs. It involves a shared understanding of our customer’s business processes and challenges among all team members.

These insights help us to serve our customers better, enabled by a comprehensive understanding of our customers’ requirements.

Our team members are empowered to take decisions that help make our customers successful.

We provide our people the tools, training and resources that they need to help create ‘customer delight’

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